Refund Policy
PVAlign offers a full refund on request within 14 days of purchase, alongside applicable consumer rights and Paddle buyer protections.
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If PVAlign Paid does not meet your needs, request a full refund within 14 calendar days of purchase. You do not need to show a technical fault or give a reason. This voluntary policy applies to each paid pass purchase, including a manually purchased renewal.
1. How to request a refund
Email solarsim615@gmail.com with the subject 'PVAlign refund request'. Include the email used for purchase, the purchase date, and your order or transaction reference so we can locate it. Sending the request within the 14-day window is sufficient; support processing can take place afterward.
For a Paddle purchase, you may also request assistance through Paddle buyer support or the support link in your Paddle receipt. Never send full card numbers, security codes, passwords, PINs, or one-time payment codes to PVAlign.
2. What happens after a request
We will locate and verify the purchase and arrange the full refund for an eligible request. Refunds are processed through the payment provider, normally back to the original payment method. The provider and your bank determine when the funds appear; a request is not an instant transfer.
Paid access associated with the refunded purchase will end. If you have other valid paid access, contact support so we can reconcile the correct expiry. Refunding a purchase does not itself delete your account or content. Export important circuits before any change to paid access.
3. Problems after 14 days and your other rights
Contact us about duplicate charges, a purchase that did not activate, or a service that is faulty or materially different from its description, even if more than 14 days have passed. The voluntary 14-day window does not limit any statutory withdrawal, refund, or other remedy available to you.
For purchases through Paddle, its Refund Policy and Buyer Terms also apply. Where applicable law or Paddle provides additional protection, those rights remain available.
4. Manual renewal and test payments
The one-month pass does not renew automatically, so there is no recurring subscription to cancel. You can simply choose not to buy another pass. A sandbox or payment simulation does not charge money and has no actual payment to refund.
See pricing, the Terms of Service, and the contact page for more information.